Robots are used for various tasks, including transporting goods and reaching high shelves, as well as supporting sorting and packing operations with human involvement. Reports indicate that a large percentage of Amazon's delivery operations are carried out with the help of robots, either directly or indirectly, signaling an expanding reliance on automation in supply chains. Regarding McDonald's, the company is currently focusing on jobs that require direct customer interaction, which is one of the most challenging aspects of automation. The company posted a video on its social media accounts, stating that its robots are joining the McDonald's work atmosphere in their official uniform, noting that this model represents an example of integrating automation into the daily service experience, contributing to improved customer interaction. McDonald's has not yet disclosed official details about the scale of this experiment or whether it will be expanded more broadly, but the step reflects a growing trend among major companies to test robotic technologies to increase efficiency and improve the customer experience. This experiment comes amid the accelerating development of artificial intelligence and robotics technologies across various sectors, sparking discussions about their impact on the job market and the potential for machines to replace some traditional jobs in the future. In this context, restaurant services are an area that requires speed in performance, consistency in quality, and availability of labor, making it a suitable environment for testing scalable robotic solutions. Additionally, reports from The Wall Street Journal indicate that the number of robots in Amazon's warehouses may exceed the number of human workers, with the company relying on more than a million machines in its operations. By using human-like robots, the company aims to test their efficiency and the extent to which customers will accept them in a real work environment. A McDonald's restaurant in China reveals a glimpse into the future of the fast-food sector after introducing intelligent, human-like robots to serve food, greet customers, and interact with them. A video shows the robots in the familiar red and yellow uniform performing traditional tasks usually done by employees, such as welcoming guests, offering assistance, and delivering orders. The footage also shows an interactive and entertaining side, as some robots interact with customers, while children chase smaller robots moving around the restaurant, reflecting the integration of technology into the dining experience. These robots were developed by Keenon Robotics, a company specializing in service robotics solutions.
